Delivery and Returns
USA Shipping
DHL Economy 14-21 days | FREE OVER $40*
DHL Express Trackable 3-4 days | $32*
DHL Express Trackable, customs paid shipping for orders over $150 | FREE
*Customs Charges May Apply
| UK |
Royal Mail 1st Class (Untracked): 3-5 Days | UNDER £30, £3.95 Royal Mail 1st Class (Untracked): 3-5 Days | FREE OVER £30 DHL Tracked: Next Working Day | FREE OVER £100 DHL Tracked: Next Working Day | £6.95 |
| Europe (excluding Spain and Portugal) |
DHL Economy 7-14 days, customs & duties paid | €8.00 DHL Economy 7-14 days, customs & duties paid | FREE OVER €30 DHL Express Trackable 3-4 days, customs & duties paid | €30 DHL Express Trackable 3-4 Days, customs & duties paid | FREE OVER €120 |
| USA / Canada / Hong Kong / Switzerland / Norway / Singapore |
DHL Economy 14-21 days | FREE OVER £30* DHL Express Trackable 3-4 days | £25* DHL Express Trackable, customs paid shipping for orders over £120 | FREE *Customs Charges May Apply |
| Rest of World (including Portugal) |
Express Trackable 3-4 days | £25* Express Trackable shipping for orders over £120 | FREE *Customs Charges May Apply |
Please note you are responsible for any customs charges related to your shipment if these apply.
Economy International Delivery Service: Please let us know if your package doesn’t arrive within 21 days of placing your order. If your package does not arrive within this time frame, we will investigate and advise you on the next steps.
Order issues and refunds
We have a 90 day no quibble returns policy.
We've extended our policy as we know how tricky it can be to find a product that works well for someone's skin, so we want to give you the chance to make sure your purchase is right for you or your gift recipient without worrying.
However, if your product arrives broken or damaged please let us know via our contact form within 14 days to ensure we are able to help with your request.
If you'd like to return your product for any other reason, you can also get in touch via our contact form. Please let us know your order number and the reason for returning your product.
This does not apply to items purchased from the Evolve outlet, when the outlet is running. If you have purchased any items from the outlet we are only able to refund your purchase if the item arrives broken or damaged.