Delivery and Returns

UK orders are dispatched within 1 working day from Hertfordshire UK via Royal Mail (untracked). We offer same day dispatch for orders placed before 12pm. During busy periods it may take longer to process your order, and please note that UK delivery may be affected over bank holidays.

EU Customers

We are now able to offer customs & duties paid shipping service to our European customers with every order. We cannot currently ship to Spain direct from the UK due to customs restrictions.  We cannot ship to Portugal using economy shipping as we have experienced customs issues so we can only offer duty paid express shipping over £80. 

For economy shipping to Portugal, please visit The Green Beauty Concept.

For all shipments to Spain, please visit El Corte Ingles.

UK	Royal Mail 1st Class (Untracked): 3-5 Days | UNDER £30, £4.50 Royal Mail 1st Class (Untracked): 3-5 Days | FREE OVER £30 DPD Tracked: Next Working Day | FREE OVER £60 DPD Tracked: Next Working Day | £7.50
Europe (excluding Spain and Portugal)	DHL Economy 7-14 days, customs & duties paid | €8.00 DHL Economy 7-14 days, customs & duties paid | FREE OVER €30 DHL Express Trackable 3-4 days, customs & duties paid | €30 DHL Express Trackable 3-4 Days, customs & duties paid | FREE OVER €120  *Orders exceeding €150 in value cannot be processed for EU delivery at this time. This ensures a smooth customs clearance process and helps avoid unexpected additional charges or delays for our customers.
USA / Canada / Hong Kong / Switzerland / Norway / Singapore	DHL Economy 14-21 days | FREE OVER £30* DHL Express Trackable 3-4 days | £25*  DHL Express Trackable, customs paid shipping for orders over £120 | FREE *Customs Charges May Apply
Rest of World (including Portugal)	Express Trackable 3-4 days | £25*  Express Trackable shipping for orders over £120 | FREE *Customs Charges May Apply

Please note you are responsible for any customs charges related to your shipment if these apply.

Economy International Delivery Service: Please let us know if your package doesn’t arrive within 21 days of placing your order. If your package does not arrive within this time frame, we will investigate and advise you on the next steps.

Order issues and refunds

We have a 90 day no quibble returns policy. 

We've extended our policy as we know how tricky it can be to find a product that works well for someone's skin, so we want to give you the chance to make sure your purchase is right for you or your gift recipient without worrying.

However, if your product arrives broken or damaged please let us know via our contact form within 14 days to ensure we are able to help with your request. 

If you'd like to return your product for any other reason, you can also get in touch via our contact form. Please let us know your order number and the reason for returning your product.

This does not apply to items purchased from the Evolve outlet, when the outlet is running. If you have purchased any items from the outlet we are only able to refund your purchase if the item arrives broken or damaged.